Popular FAQs

You can apply for an account with MYMAFX online. Start your application now.

If you forgot your username, please contact us for assistance. If you forgot your password, please contact our support team.

Click here to download the MYMAFX Windows desktop application.

Click here to download the MYMAFX MetaTrader 5 platform.

Please remove any previous versions of the MetaTrader 5 software from your PC prior to installation in order to ensure proper function of the platform.

Demo accounts last for 30 days after sign up. Afterward, you will not be able to log in using the demo account credentials. Demo renewals are not available at this time. If you have further questions, please contact us .

We will need you to provide us with your name and address to establish your identity. Typically, we can verify your identity instantly. For more information, see our Account Document FAQs.

The minimum initial deposit required is at least 100 of your selected base currency. However, we recommend you deposit at least 1,000 to allow you more flexibility and better risk management when trading your account.

You can easily fund your account by logging in to MyAccount and visiting the Funding page. 

We accept funds by credit card, debit card, Skrill and Neteller e-wallets and wire transfer. For more information, visit our Funding & Withdrawals FAQs.

Withdrawals can be submitted through MyAccount and are processed in the order funds were received.

Funds are returned to the originating account in the following order:

1. Credit/Debit Card
2. Bank Transfer

For more information, visit our Funding & Withdrawals FAQs.


MYMAFX is registered with multiple regulatory bodies around the world and we take our commitment to financial strength and security very seriously. For more information,click here.

On Standard Accounts, MYMAFX is compensated via spreads, which are the difference between the bid and ask prices. On Commission Accounts, MYMAFX is compensated via spreads and a $5 commission per 100K. We work hard to provide transparent pricing and tight spreads. You may incur a rollover charge if you hold your positions overnight.

All retail client money is fully segregated from our own funds and held in separate accounts with top-tier banks. We only use our own funds for hedging and never engage in proprietary trading.

MYMAFX is part of StoneX Group Inc., a NASDAQ-listed company with a strong balance sheet and experienced management team, serving clients in multiple countries worldwide.

In addition, clients may be eligible for the Financial Services Compensation Scheme in the event the firm becomes insolvent or ceases trading.

MYMAFX actively complies with all anti-money laundering and anti-terrorism laws and regulations to the fullest extent that it can, under all applicable foreign and domestic laws.

On an ongoing basis, we review account activity for evidence of suspicious transactions that may be indicative of money laundering activities. This review may include surveillance of: 1) money flows into and out of accounts, 2) the origin and destination of wire transfers, and 3) other activity outside the normal course of business.

In order to be fully compliant with applicable regulatory requirements, MYMAFX may occasionally reach out for additional information and/or documentation from clients.

Opening a Trading Account

The minimum initial deposit required is at least 100 of your selected base currency. However, we recommend you deposit at least 1,000 to allow you more flexibility and better risk management when trading your account.

We will email you as soon as your application has been approved. Alternatively, you can always log in to MyAccount to check on the status of your account application.

Acceptable documents for identity verification include but are not limited to:

1. Valid, current passports (national or international)
2. Valid, current driver's license
3. Valid, current national ID Card

Other types of ID may be acceptable on a case-by-case basis after review. Birth certificates, marriage licenses and insurance cards are not accepted. In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.

Proof of residence must show your name and address as indicated on the application.

Acceptable forms of proof of residence include but are not limited to:

1. Utility bill
2. Bank, building society, credit or debit card statement
3. Council tax bill
4. Local government address registration certificates
5. Valid driving license if issued within the last six months

Utility bills and statements must be dated within the last six months. Confidential information such as account numbers may be removed at your discretion. In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.

Yes, if your proof of identification document has your address on it, it can usually be used for both address and identity verification. However, please be aware that there are exceptions when we do need to request two separate forms of identity.

The fastest way to provide us with supporting documentation is via MyAccount.  Simply  log in and follow the instructions to upload your documents.

You can also email or mail us your documentation:

MYMAFX has staff available to translate documents from many languages.

The address verification document for a corporate account application should display the entity’s name and primary business address.

Articles of Incorporation state the purpose for which the company was formed, indicate the members of the company, and sets forth its purpose according to the laws of the state in which it is established. These documents are sometimes referred to as Articles of Association and Memorandum of Association and should also include a breakdown of the shares of the company. If any shareholder owns more than 10% of the company, we will require ID verification for that shareholder.

Yes, both account holders must provide a government-issued photo ID when we aren't able to electronically verify their ID. Documentation for proof of address also must be verified for both applicants.

Demo Account

The primary difference between a demo account and a live trading account is that there is no capital at risk when trading in a MYMAFX demo account.

MYMAFX’s demo/practice account is a core element of our educational effort. A practice account is intended to familiarize you with the tools and features of MYMAFX's trading platforms and to facilitate the testing of forex trading strategies in a risk-free environment using virtual funds.

Results achieved on the MYMAFX practice account are hypothetical and no representation is made that any account will or is likely to achieve actual profits or losses similar to those achieved in the practice account. Conditions in the practice account cannot always reasonably reflect all of the market conditions that may affect pricing, execution and margin requirements in a live trading environment. Margin and leverage settings by product and account may vary from time to time between your practice account and a live account due to live account settings changes imposed by MYMAFX resulting from market volatility and other factors. Rollover/financing charges are not simulated in the demo environments. The pricing available in the demo environment is the same pricing available to MYMAFX account holders. Pricing for managed accounts and accounts referred by an Introducing Broker may differ.

Demo accounts last for 30 days after signup. Afterward, you will not be able to log in using the demo account credentials.

No, you can only open one demo account of each type (i.e. MYMAFX platforms or MetaTrader) per email address.

If you forgot your username, please contact us for assistance.

Passwords & Account Settings

If you forgot your username, please contact us for assistance.

If you wish to change your password, you can do so from within My Accountby clicking the ‘Account settings’ tab and then ‘Change Password’ in the menu on the left side of the page.

If you’re using our mobile app, tap ‘More’ at the bottom of the screen (for iOS) or the menu icon at the top-left of the screen (for Android), then ‘Settings’ under the ‘My Account’ menu and then ‘Change Password’

If you’ve received a password reset email that you didn’t request, your account may have been compromised, so please contact us immediately. If you have not received a password reset confirmation email, your password has not changed.

If you’ve received an email confirming that your password has been changed and you didn’t, someone may have fraudulently changed your password, so please contact us immediately.

If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away.

Log in to MyAccount and select Profile to change your information.

Funding and Withdrawals

You can easily fund your account via credit card, debit card, or wire transfer by logging in to MyAccount and visiting the Funding page.

Credit or Debit Card

MIN PER TRANSACTION* : $100 or currency equivalent
MAX PER TRANSACTION : $10,000 or currency equivalent
TYPE : Visa
FEES* : None

Wire Transfer

TYPICAL PROCESSING TIME : Up to 1-2 business days
FEES* : None

Neteller or Skrill

MIN PER TRANSACTION* : $100 or currency equivalent
FEES* : None

*The minimum initial deposit is $100 or currency equivalent. We recommend that you maintain an adequate excess margin balance above your required margin. Maintaining low excess margin levels in your account may prohibit you from trading certain products or lead to undesired liquidations resulting from an adverse market move.
**MYMAFX does not charge incoming deposit fees. However, your bank may charge a service fee.
*** currency conversion rates will apply when funding or withdrawing from your Neteller and Skrill e-wallets.

To fund your account, you will need to have an active e-wallet with Neteller or Skrill – you can open your account here:


You will find the options to fund with your e-wallets through the MyAccount portal.

No, MYMAFX does not accept checks as a funding method at this time.

A third party is considered to be anyone who is not an owner of the account.

For the purposes of a funding or withdrawal transaction, the name(s) on the MYMAFX trading account must be an exact match with the name(s) on the account of the other financial institution.

Yes, you may use multiple cards to fund your account. Keep in mind that withdrawals are processed to the original funding methods. Therefore, a single withdrawal request may be processed via multiple cards.

In accordance with our anti-money-laundering policy, we are legally obligated to verify the status of the original funding account before we can process a withdrawal of funds to another source.

In the event that the original funding account is no longer available, you will need to provide us with evidence of its status, such as an account statement or relative document issued by your bank. Documentation must include the following:

1. Name of the account holder (must match name on MYMAFX account)
2. Last four digits of account number and/or payment to MYMAFX
3. Language noting the change of the status of your account

No, we do not accept payments through Western Union or Paypal.

When you deposit funds into your MYMAFX via a card, it will appear as a purchase.

You can request a withdrawal of funds via MyAccount.

Deposited funds must be returned to the originating funding source in the following order:

1. Credit/Debit Cards
2. Wire Transfer

Excess funds may be withdrawn via Bank Transfer.

Credit or Debit Card

PROCESSING TIME : Up to 24 hours
MAX WITHDRAWAL AMOUNT : $50K or transaction up to the amount funded
FEES* : None

Wire Transfer

PROCESSING TIME : Up to 48 hours
MAX WITHDRAWAL AMOUNT : Unlimited, once cards deposits are refunded
FEES* : Additional fees may be applied by receiving bank.

*Processing time only reflects the time it takes MYMAFX to complete the withdrawal during normal business hours. Your bank may take additional time to credit the funds to your account.

Please contact client services  to initiate this request.

A withdrawal of funds will result in a reduction of funds available to be used for margin to maintain open positions. This may result in the liquidation of any or all of my open positions. It is your responsibility to ensure that the account holds enough margin to maintain open positions.

MetaTrader 5

Download the MYMAFX MetaTrader 5 platform here.

You do not need to uninstall MT4 prior to downloading MT5.

Operating system:Windows 7, 8 and 10
Screen resolution: Minimum of 800 x 600
Internet:Connection speed of 36.6 Kbps or faster

Mac users can now download and trade on MetaTrader directly without the need for any third party software. Please click here to download MT5 for Mac.

You’ll be able to access your MetaTrader account from the MYMAFX mobile app, including funding and withdrawals and viewing our analysis and education. However, please be aware you won’t be able to place trades or monitor your positions on your MetaTrader account from the MYMAFX mobile app – you’ll need to login separately to MetaTrader to do that.

Unfortunately, you’re unable to place trades on the MetaTrader platform through our MYMAFX mobile app. This is because MetaTrader is a third-party platform. The MYMAFX mobile app is designed to be a companion app to your MetaTrader account, where you can access your account and various features of the MYMAFX mobile app, including funding, withdrawals, news and analysis

You’re able to login to the MYMAFX platforms to fund your MetaTrader account or view our news and analysis. However, your balance and positions won’t be accessible.

Pricing & Fees

When a price for a market is quoted, you will actually see two prices. The first price, known as the bid, is the sell price and the second price is the buy price, known as the offer. The difference between the sell and buy price is called the spread.

MYMAFX charges commissions on shares CFD trading and on FX trading when trading on a Commission Account. We recommend you reference the Market Information Sheets in the MYMAFX desktop and Metatrader platforms for complete details.

Back to Base automatically converts any realized profits and losses, adjustments, fees and charges that are denominated in another currency, back to the base currency of your account before applying them to your account.

When Back to Base charges are applied, we strive to use commercially reasonable rates (which may be up to and including +/- 0.5% away from our quoted prices or rates from time to time). Any conversions and the rates applied will be disclosed on your contract notes and statements.

MYMAFX does not charge data exchange fees. However, you may incur a financing/rollover charge if you hold your positions overnight.

Please contact a tax professional for information on the tax situation in your country.

Margin & Leverage

Margin is equity from your account set aside by MYMAFX to maintain a position when you’re trading on leverage.

Leverage is the ability to control a large position with a small amount of capital. It is usually denoted by a ratio. For example, if your account has a leverage of 200:1, that means you can trade a position of $50,000 with only $250.

Please note that increased leverage increases risk.

Our margin requirements differ according to platform (MYMAFX or MetaTrader), market, asset class and position size. You can find out the specific margin of each instrument in its Market Information Sheet on the MYMAFX desktop platform.
To calculate the amount of funds required to cover the margin requirement when you open a trade, simply multiply the total notional value of your trade (quantity x price of instrument) by the margin factor.
For example, say the margin requirement for EURUSD is 0.5%. The current buy price of EURUSD is 1.300 and you wish to buy 1 standard lot (100,000).
The total value of the position is $130,000 (100,000 x 1.300). $650 would therefore be allocated from your account to open the position ($130,000 x 0.5%).
With MYMAFX platforms, you can calculate the required margin before placing a trade through the platform’s margin calculator, monitor each position’s margin requirement separately or review your account’s total margin requirement through the Margin Indicator.
Keep in mind that when you have open positions, your margin requirement for those positions will adjust to the current market pricing.

Please fill out a Margin Change Request Form and submit it to support@MYMAFX

The larger the trade size, the higher the risk level associated with the trade. Therefore, we may increase our margin requirements for larger size trades or any additional trades in that instrument. To do this, MYMAFX increases the size of the margin requirement at specific quantity levels, known as step margin levels. You can view a market’s step margin levels in its Market Information Sheet within the MYMAFX desktop platform.

Step margins are not present in MetaTrader platforms.

While our margin requirements, closeout levels and real-time margin system are designed to limit your trading losses, you do risk incurring losses greater than your account balance, especially during periods of extreme market volatility. For this reason, we strongly encourage you to manage your use of leverage carefully.

You can request a change to your level of leverage by accessing MyAccount.

Some markets on the MYMAFX desktop platform may benefit from orders-aware margining, which means that placing a stop loss order on an open position will reduce the margin required to maintain that position. Information on whether a market includes orders-aware margining can be found within the Market Information Sheet within the MYMAFX desktop platform.

Hedging margin on MYMAFX’s proprietary platforms is set to the ‘largest leg,’ whereby only the margin for the larger portion of the hedge trade will be applied, and not for the shorter leg.

For example, you are trading CFDs and have two open Wall Street positions, originally selling a quantity of 10 and then buying a quantity of 5. In this case, you would only the margin for the original, larger side of the trade will be applied: the Wall Street short 10 position. Assuming that the margin for selling 10 Wall Street is £1,691.45 and the margin for buying 5 Wall Street is £845.7, you would only need to provide enough margin to cover the original, larger sell position for both of the trades in this market.

Hedging margin on MetaTrader is set to net position, whereby the margin for each net position will be applied, no matter their size.

Orders & Execution

Orders are executed at the best available price at the time the order is received.

Foreign Exchange
Foreign exchange, gold, and silver price quotes are derived from prices provided to us by selected top-tier global banks in the wholesale foreign exchange, gold and silver markets.

Commodity CFDs
Commodity CFD price quotes are derived from quoted or execution prices from the derivative exchanges for commodities products.

Index CFDs
Index CFD price quotes are derived from quoted or execution prices for the underlying reference assets from derivatives exchanges with respect to the given indices which we believe will provide the best available prices to you on a consistent basis.

You can view our execution scorecard.

Slippage is when an order is filled at a price other than the requested price.

Our quoted prices are executable the majority of the time. In fast-moving markets, orders may be executed at a price which has ceased to be the best market price. Limit orders will always be filled at the price asked or better.

Pending orders, such as stops and limits, can be executed End of Day (EOD) or Good 'til Cancelled.

EOD orders automatically expire at 5pm New York time on the same day the order was entered. 

Good ‘til Cancelled (GTC) orders automatically expire on the Saturday following the 90th calendar day from the date the order was entered.

You are responsible for monitoring your account and maintaining the required margin at all times to support your open positions.

If at any point, the equity available drops below the level of margin required, you will be subject to liquidation. For more information, contact us

If you are still unsure why your position was closed, please contact us.